Refund Policy

Thank you for choosing our services. We aim to provide the best possible experience for our customers. To ensure clarity and transparency, we have outlined our refund policy as follows:

Refund Request Window: Kindly note that any refund request must be submitted within 15 days of your purchase.

Eligibility for Refund: We understand that sometimes issues may arise with our products. If you encounter a problem with our item and our team is unable to resolve it, you may be eligible for a refund.

Non-Refundable Cases: Please be aware that refunds will not be provided for item renewals. Once a renewal has been processed, it is considered a final transaction.

Assistance with Technical Issues: If you have purchased an item and it is not functioning as expected, we encourage you to provide us with detailed information about the issue. Our dedicated team will diligently work to find a solution for you. If, despite our best efforts, the item remains non-functional, we will be happy to issue you a full refund.

We value your satisfaction and are committed to delivering top-notch customer service. If you have any questions or concerns about our refund policy or require assistance with our products, please don’t hesitate to reach out to our support team.

Why a refund may not be given?

We want to ensure complete clarity regarding our refund policy for digital products. Please take note of the following situations where a refund may not be issued:

Refund Request Timeframe: Refund requests submitted after 15 days of the purchase date will not be eligible for consideration.

Downloaded Products: If you have already downloaded the product, we are unable to provide a refund.

Unmet Expectations: Refunds will not be granted solely based on the item not meeting your expectations.

Change of Mind: If you decide that you no longer want the item or it does not serve your intended purpose, a refund will not be given.

Mistaken Purchase: If you accidentally purchased an item, we cannot issue a refund. But Yu can request to change if product not downloaded yet.

Design Preferences: Refunds will not be provided due to personal preferences or dissatisfaction with the product’s design after downloading it.

Unused Licenses: If you purchased multiple licenses but only utilized a portion of them, a refund will not be granted.

Compatibility Issues: We are not responsible for refunds due to our product’s incompatibility with third-party products which we does not mentioned.

Testing Purposes: Refunds will not be given for products purchased for testing or evaluation.

Expertise Level: If you lack the expertise required to utilize the item, it does not qualify for a refund.

Goodwill Requests: Requests for refunds based on goodwill gestures will not be accepted.

Access to Removed Items: In the event that an item is removed from Themeplace, resulting in your inability to access it, refunds will not be provided. We recommend downloading purchased items promptly to avoid such situations.

Refund Processing:

We want to assure you that your refund request is important to us, and we appreciate your patience during this process. Once you have submitted your refund request, our dedicated support team will thoroughly review it. You can expect to receive a response, along with your unique ticket number, within 24-48 hours.

To ensure the smooth handling of your request, we kindly request that you refrain from updating your ticket while our team is reviewing your case. Rest assured, we are working diligently to address your concerns and will be in touch with you promptly.

Payment Procedure and Refunds:

We understand the importance of timely and accurate refunds for our valued customers. Once your refund request has been thoroughly reviewed by our support team and approved, the refund process will be initiated promptly. The refund amount will be credited back to the original mode of payment you used during the purchase, or it will be applied to your credit card accordingly.

Please be aware that the refund process typically takes 7-10 days to complete. We kindly request your patience and cooperation during this period as we work diligently to ensure a smooth and accurate refund transaction.

Status of Refunds:

We understand that delays in receiving refunds can be concerning, and we apologize for any inconvenience caused. To address this matter, we kindly request you to take the following steps:

Verify Bank Account: Firstly, please check your bank account to ensure that the refund has not already been processed and deposited. Sometimes, refunds may take a few business days to reflect in your account.

Contact Credit Card Company: If you made the purchase using a credit card, we recommend reaching out to your credit card company to inquire about the status of the refund. They will be able to provide you with specific details regarding the transaction.

Reach Out to Our Support Team: If, after performing the above steps, you still have not received the refund, please do not hesitate to contact our dedicated support team. We are available at any time and will be more than happy to assist you in resolving the issue.

Handling Conflicts or Claims:

If you encounter any issues with our products or services, we kindly request that you first reach out to our support team. Our dedicated team is committed to assisting you and resolving any concerns to ensure your satisfaction.

Filing a claim directly with your credit card company or Paypal without allowing us the opportunity to address the matter may result in the denial of a refund. Additionally, please be aware that doing so may lead to restrictions on future usage of our Premades Sites, Templates, blocks, themes, plugins, or scripts on Techuapps Technologies or its partner sites.

We understand that disputes can be frustrating for both parties involved. Our primary goal is to foster positive relationships with our users, and we strive to provide a smooth and satisfactory resolution to any issues that may arise. We encourage open communication and believe that addressing your concerns directly with our support team is the most efficient way to resolve any problems.

Our team is dedicated to serving you to the best of our abilities and ensuring your overall satisfaction. Should you have any questions, encounter difficulties, or need assistance, please do not hesitate to contact our support team. We are here to help and look forward to resolving any challenges you may face promptly and professionally. Thank you for your understanding and cooperation.